“Bernie” Young & Associates, Inc. realizes the view of the health care industry in the future is one of volatility, turbulent change and uncertainty. However, one major theme is apparent. Health Care reform is challenging health care organizations to become market and mission driven. That means more focus on competition, consolidation, and cost containment. With this direction in mind, it becomes imperative that medical associations, staff, patients and guests remain a priority and that Quality Care continues to be the foremost goal of everyone employed in the health care system. This makes leadership skills, customer service and teamwork even more critical. The delivery of this patient-focused, customer service and quality care is not a management problem to be solved by some magic formula. It is a philosophy communicated through a process that continually responds to the ever-changing needs of a very diverse group of customers. This concept must be a cultural way of life within the health care organization. It means reviewing outdated policies and procedures, adapting, practicing a customer service philosophy and training teams to provide quality in all service aspects of the organization. The “Bernie” Young & Associates, Inc. HEALTH “CARE” TEAM has been assisting hospitals, medical associations and other health care organizations meet their challenges and changes for over 30 years. Training, consulting and facilitation in the areas of leadership, strategic planning, visioning, management, board and staff development, change, continuous quality improvement, customer service & satisfaction, marketing, and volunteer training are just some of services that “Bernie” Young & Associates, Inc. offers. Let the HEALTH “CARE” TEAM at “Bernie” Young & Associates, Inc. be your partner in growing and helping your association, hospital or health care organization “Transition into the Future”.
“Bernie” Young & Associates, Inc. has partnered with the following hospitals, health care organizations and associations to help them “Move from Programs & Activities to Performance & Results”
- American Hospital Association
- California Hospital Association
- Johnson & Johnson Health Management
- American Heart Association
- St. Anthony Health Ministry, FL
- National Association of Health Universities
- South Pinellas County, FL Medical Executive Assn.
- South Florida Medical Executive Association
- Visiting Nurse Association of Brooklyn, NY
- The Washington Hospital
- Colorado Association of Homes for the Aged
- National League of Nursing
- Wisconsin Agency in Aging
- Southwest Hospital Conference
- Jewish Geriatric Centers, NY
- Hospital Management Professionals
- Bayfront Medical Center, St. Petersburg, FL.
- Florida Association of Directors of Volunteer Services
- Blue Cross Blue Shield
- Children’s Therapy Center, FL
- Community Health Centers of Pinellas County, FL
- Morton Plant Hospital, Clearwater FL
- National Association of Social Workers
- Colorado Association of Hospital Volunteers
- Illinois Association of Homes for the Aging
- Northwest Hospital, Chicago, IL
- Illinois Hospital Association
- American Society of Directors of Volunteer Services
- Andrew Kaul Memorial Hospital, St. Mary’s, PA
- Illinois Public Health Nurse Administrators
- The Hospital Council of Western Pennsylvania
- Edward Hospital, Naperville, IL
- Citizens General Hospital, New Kensington, PA
- Society for Healthcare Planning and Marketing of the American Hospital Association
- Holy Family Hospital, Des Plaines, IL
- Muscular Dystrophy Association
- University of Illinois College of Nursing
- Rush – Presbyterian – St. Luke’s Medical Center, IL
- Northwestern Memorial Hospital
- Columbus Regional Medical Center, Columbus, IN
- Florida Occupational Health Nurses
- Ohio Hospital Association
- Texas Association of Hospital Auxiliaries
- Suncoast Manor Life Care Community, FL
- City of St. Petersburg, FL Department of Aging
- American Academy of Ortho Surgeons
- American Society for Healthcare H R Administration
- Allegheny Valley Hospital, Pittsburgh, PA.
- Westminster Shores Life Care Communities, FL
- National Association of Medical Records Managers
- Suncoast Medical Clinic, St. Petersburg, FL
- Seton Community Health Centers, Austin, TX
- Brackenridge Hospital, Austin, TX
- Florida Blood Services, St. Petersburg, FL
- Montana Hospital Association of Volunteers
- Regions Hospital, St Paul, MN
“I have worked with Bernie since 1997 when she provided customer service training for our hospital leadership team and employees. When I moved to Brackenridge Hospital (TX), I engaged her to provide design and training leadership for our customer service initiatives. Our goal was to bring our hospital’s scores up in a sustainable method with our employees and physicians. She and her partners were excellent and well received by all our team leaders and staff. She created a sustainable program that could be managed internally. Bernie is incredible to work with, smart and “down to earth” in her approach. She is perceptive of the real needs and gets to the “heart of the matters” she is working with. I highly recommend her for any of your company’s business and training needs, especially around patient and customer satisfaction redesign and improvement efforts. She is able to deal masterfully in the complex world of healthcare, which can be and is difficult. If you want to contact me for any reference information, I would be happy and available to answer questions. I highly recommend “Bernie” and her team.”
Sue McClernon, Former CEO, Brackenridge Hospital, Austin, TX